COVID-19 Update | Legacy Sugar House

COVID-19 Information

COVID-19 Status

Currently, we have a confirmed positive COVID-19 case or cases. Please call (801) 486-6000 for more information.

Updated 9/14 at 11:30 AM (MT)

Community Updates

In-person tours and visits are dependent upon the COVID-19 status of our community, and follow local, state and CDC guidelines.

Visitor Policy

Since the first reports of the COVID-19 virus, Legacy has been monitoring the situation and adjusting our protocols as things rapidly change—sometimes even daily. Communicating closely with our residents and families is of utmost importance to us, while continuing to ensure the health, safety and wellbeing of our residents, associates, and families. The CDC recommends we follow the “high risk” guidelines for those who are over the age of 65 and have pre-existing conditions.

We understand the overall wellbeing of our residents is important and have worked with state and local health departments to establish guidelines to accommodate limited in-person visits with your loved ones.

In-Person Visiting Guidelines

  • Limit of 2 guests per visit (guests must be old enough to wear required personal protective equipment (PPE) for the entire visit)
  • All visitors will be screened and must wear facility provided PPE including gown, mask, and gloves. This PPE kit will be provided at a charge of $4.00 per individual to cover the actual cost of the supplies. This charge will be added to the resident’s bill.
  • Visits are by appointment and must be scheduled in advance
  • Visits will be limited to 30 minutes
  • Physical distancing guidelines of 6 feet must be maintained during the visit
  • Hand hygiene must be performed immediately when entering the community
  • Visits will be held in designated areas at the community

Communal Dining / Activities

  • Dining rooms will be sanitized after each meal
  • Physical distancing guidelines will be maintained during all meals
  • Residents will be provided with non-reusable / disposable condiments
  • As always, proper sanitization of plates and silverware will be completed after each use
  • Staff delivering or serving meals will wear proper PPE
  • Legacy associates conducting activities and interacting with residents will wear proper PPE and ensure physical distancing guidelines are observed
  • Hand sanitizer will be used when entering and exiting the dining room or activity area

We know the importance of these visits and are excited for these changes. Please understand that visits will be suspended, and communal dining / activities may be modified if the community has current COVID-19 positive residents or staff and based on PPE availability. We are appreciative of the trust you place in Legacy Retirement Communities and the services we provide. Let us continue to work together taking precautions both inside and outside of our communities to ensure our resident’s safety, happiness, and wellbeing. The efforts of each of us are essential. Please direct any questions you may have to your Executive Director.

Tour Policy

On behalf of everyone at Legacy Retirement Communities, our hearts go out to all those impacted by COVID-19—this includes not only those diagnosed with the virus, but also their friends and family. Many of you may also be feeling uncertain about the future and what resources may be available to assist you in this challenging time. While many restrictions continue during this pandemic, Legacy continues to be a ready resource and partner for those wanting or needing senior living services.

Providing excellent care with Personal Touch continues to be our number one priority. We understand that even now, seniors and their families may be in need of the services Legacy provides. We also understand that future residents and family members often want to see the community in person and experience our Personal Touch culture firsthand. With guidance from government, state, and local health departments, we now have the ability to accommodate in-person tours.

In-Person Community Tour

  • Tours will be limited to potential resident (s) and 2 additional family/caregivers (guests must be 18 years or older)
  • All visitors will be screened prior to the visit and must wear facility provided PPE. PPE will include gown, mask and gloves
  • Tours must be scheduled in advance and will not be held during mealtimes
  • Tours will be limited to 30 minutes
  • Physical distancing guidelines of 6 feet will be maintained during tours
  • Customized tours for prospective Memory Care residents will be done virtually.
  • In-person tours will be suspended if the community has any current positive COVID cases.

If an in-person tour is not the best option for you, we are still able to provide virtual tours, advice and assistance over the phone, by email and other digital platforms. If there is an immediate need for you or a loved one, please contact us.

Update 7.30.2020

In accordance with local, state and CDC guidelines, but also proactively as a company, Legacy Retirement Communities continues to regularly test both residents and team members when a case of COVID-19 is suspected. If a positive case is identified, precautions such as self-isolation, increased testing, specialized sanitation and shift-changes are implemented to stop the spread of the virus. Due to the efforts of our diligent and caring leadership, caregivers, clinical, and maintenance team members, less than 1% of our total resident population across all of our 17 communities have tested positive for COVID-19.

Our hearts go out to all those impacted by COVID-19—this includes not only those diagnosed with the virus, but also their family and friends. Many of you may also be feeling uncertain about the future and what resources may be available to assist you in this challenging time. Legacy continues to be a ready resource and partner for those wanting or needing senior living services.